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Customer Service and Product Support
Search our knowledgebase - i.e. How do I register?
SUPERAntiSpyware.com is committed to providing prompt and courteous customer support. Listed below are common questions regarding orders and products.
Top Customer Issues and Help
How do I uninstall SUPERAntiSpyware?
I lost my registration/activation code, how can I get it again?
How do I download and install SUPERAntiSpyware?
SUPERAntiSpyware will not run when my computer starts or when I double-click it.
How do I register my software / where do I enter my registration code?
When I try to install a SUPERAntiSpyware program update, I receive the error message "The update must be done from an account with administrator privileges."
I didn't receive the e-mail with my registration/activation code, where is the e-mail?
Do I receive a CD with my order? Do I need a CD?
How long do your licenses last? How much does it cost to renew?
Installation and Uninstallation
How do I uninstall SUPERAntiSpyware?
How do I download and install SUPERAntiSpyware?
I receive the error message "The System Administrator has set policies to prevent this installation"
I receive a Windows Installer error when I try to uninstall or install SUPERAntiSpyware. What do I do?
My computer can’t connect to the Internet. How can I use SUPERAntiSpyware to scan it?
I receive the error message "The Windows Installer Service could not be accessed..."
I receive the error message "The Error 1327. Invalid Drive..."
Registration and Activation
I lost my registration/activation code, how can I get it again?
How do I register my software / where do I enter my registration code?
I use SUPERAntiSpyware FREE Edition. Where is my registration code?
My registration code doesn't work. When I try to register, SUPERAntiSpyware shows the error message "The number of valid licenses for the registration code you entered has been exceeded. Please contact our support staff." What do I do?
I am asked to register and/or activate again and I have already done so.
What is a registration code? What is an activation code?
I purchased SUPERAntiSpyware FREE Edition on CD. Where is my registration code?
I have a lifetime license, but SUPERAntiSpyware is now asking me to renew
I just purchased SUPERAntiSpyware and it says “license invalid” when I try to activate.
Product Downloads and Definition Updates
How can I update the database definitions on a PC with no Internet connectivity?
How do I download and install SUPERAntiSpyware?
I receive the error message "There was an error trying to retrieve definitions..."
If I prefer manual updates, how frequently should I check for updates?
How do I configure my proxy to allow SUPERAntiSpyware to connect to the Internet?
How often are updates provided for the program and spyware definitions?
Product Features and Use
What operating systems is SUPERAntiSpyware.com software compatible with?
What are the differences between SUPERAntiSpyware FREE Edition and SUPERAntiSpyware Professional?
Is SUPERAntiSpyware an antivirus program?
How does the SUPERAntiSpyware Quarantine work?
The screen at start up bothers me. How can I turn it off?
How does Real Time Protection work to protect me?
Does SUPERAntiSpyware support other languages besides English?
Does SUPERAntiSpyware Professional need to be running for the real-time protection to work?
Is SUPERAntiSpyware a spam filter?
Is SUPERAntiSpyware compatible with my web browser?
How do I keep SUPERAntiSpyware up to date?
Do I need to register the software? Where is my registration number?
How do I add items to the trusted/allowed items list?
What does “Enable rescue scan” do?
What is the difference between a Quick Scan and a Critical Point Scan?
Should I run all of the Repairs?
Malware Detection and Removal
Will SUPERAntiSpyware remove ALL the spyware on my system?
Are cookies really spyware and are they dangerous?
I think SUPERAntiSpyware detected something it should not have. What do I do?
How often should I scan my computer?
My Internet Explorer home page is constantly changed. How can I prevent this?
Technical Issues
SUPERAntiSpyware will not run when my computer starts or when I double-click it.
When I try to install a SUPERAntiSpyware program update, I receive the error message "The update must be done from an account with administrator privileges."
How do I disable SUPERAntiSpyware? I am told that I need to disable my anti-spyware to install another software product.
How do I boot into Safe Mode?
Why is scheduled scanning not working in SUPERAntiSpyware Professional?
The scan time seems a bit longer than other products, why is this?
Can SUPERAntiSpyware prevent me from accessing a website?
I am still getting pop-ups when I visit certain websites.
When I try to install a SUPERAntiSpyware program update, the list of available updates is blank, or the download fails with no error message. How do I fix this?
I have no sound on my PC after installing SUPERAntiSpyware.
I receive a "No Disk" error when scanning with SUPERAntiSpyware.
While SUPERAntiSpyware is quarantining, I get the error message "Runtime Error! ... R6025 - pure virtual function call." How do I fix this?
When I try to find out what's running on my computer, Firefox 3 displays an error message "Install script not found -204." What's wrong?
Why is first chance prevention grayed out?
When I Installed the Last Update My Home Page indicates it was changed
I get a critical threat, System.BrokenFileAssociation, on every scan.
Product Order Information
I have more than one computer, do I have to purchase SUPERAntiSpyware Professional for each of them?
I didn't receive the e-mail with my registration/activation code, where is the e-mail?
Do I receive a CD with my order? Do I need a CD?
If I purchase the Professional version, how long does my subscription last?
I have lost my software, do I have to purchase again?
What is your return policy?
I paid through Paypal, where is my registration code?
There is no golden lock shown in my browser when I go to order. Is this site secure?
How can I purchase a SUPERAntiSpyware site license?
How much does SUPERAntiSpyware Professional cost in my currency?
Can I purchase SUPERAntiSpyware with a check or money order?
I purchased SUPERAdBlocker as part of a bundle. Where do I download it?
Where is my CD?
How long do your licenses last? How much does it cost to renew?
I want to renew but I have a new credit card. How do I do this?
General
I am running other spyware and/or virus programs, will SUPERAntiSpyware interfere with them?
What is your customer support telephone number?
How does SUPERAntiSpyware compare with the competition?
How long is the trial period for SUPERAntiSpyware Professional?
Is there complete documention and help available?
I already have protection from my ISP and/or Cable Provider, do I need SUPERAntiSpyware?
Does SUPERAntiSpyware 'phone home' or monitor any of my personal information?
I love this product! How can I spread the word to my friends?
Where can I read the SUPERAntiSpyware End User License Agreement (EULA)?
Resellers and Partners
How do I become an authorized SUPERAntiSpyware reseller?
Need More Help?
How do I find the answer to my question about using SUPERAntiSpyware?
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